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The One Minute Apology: A Powerful Way to Make Things Better (One Minute Manager) by Kenneth H. Blanchard, Margret McBride
Book Type: Paperback
Published: 02 February 2004
Publisher: HarperCollins Publishers Ltd
RRP:£6.99
Best Discount: £1.80 (26%)
Cheapest price: £5.19
Prices last checked: 12/12/2008 09:56:13
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The One Minute Apology: A Powerful Way to Make Things Better (One Minute Manager) by Kenneth H. Blanchard, Margret McBride
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Amazon UK
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£5.19 |
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Asda
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Review:
I read the One Minute Manager series when they started 20 years ago, and didn't like the format because I couldn't relate to a Manager who was instantly available & accessible. I was accustomed to having to wait hours, and more typically days, to speak to my manager – by which time the matter had either gone away or I'd sorted it myself anyway.Then when I was in my 40's I found myself in the position that I could be a One-Minute Manager myself, and worklife became fun. So now I find myself re-reading the One-Minute Manager series with a new perspective on worklife.Now, why did they write this one on "Apology" – did the concept begin before or after the latest round of scandals in US business? Either way, it is trying to set a new moral high tone for those CEO's etc who have become as arrogant as the Roman Emperors of 2,000 years ago? This little book provides the antidote – but unfortunately can't force such people to recognise that they have made a mistake in the first place, and owe an apology. No book can do that. Only the Board, Stockholders and the Legal system – but the latter tends to constrain them not to say 'Sorry' to anyone! Oh, and it applies just as well to your personal/family life as well!
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